Shipping & Delivery

EKO ships from U.S. local warehouses and currently serves the 48 contiguous states only. Please review the information below before placing your order.

Shipping Destinations

We currently ship only to eligible addresses within the 48 contiguous United States.

We do not currently ship to:

Alaska

American Samoa

Guam

Hawaii

Micronesia

Marshall Islands

Northern Mariana Islands

Palau

Puerto Rico

U.S. Virgin Islands

Armed Forces Americas

Armed Forces Europe

Armed Forces Pacific

Shipping Fee

Shipping charges are calculated based on delivery region and order value.

West Coast: Free standard shipping.

Other Contiguous U.S. Locations: A 10% shipping & handling charge applies.

EKO offers free standard shipping on orders over $20,000.

Order Processing Time

In-stock orders are normally processed within 1–3 business days after the order is placed.

Order processing time is separate from carrier transit time.

If additional information is required to process your order, we may contact you using the email address provided at checkout.

Estimated Transit Time

After your order has been processed and shipped, delivery normally takes 7–10 business days.

Business days exclude weekends and U.S. federal holidays.

Delivery times are estimated and may be affected by carrier delays, weather conditions, delivery location, address issues, peak shipping periods, or other circumstances outside our reasonable control.

Transit times are estimates only and are not guaranteed delivery dates.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address associated with your order.

Please allow some time for the carrier to update the tracking information after the shipment has been created.

Delivery Delays

Carrier transit times are estimates and are not guaranteed.

If your shipment appears significantly delayed, please contact us at support@ekonorthamerica.com

with your order number and available tracking information. Our customer support team will review the shipment status and assist with the next steps.

Lost or Missing Packages

If tracking information indicates that a package may be lost in transit, please contact us at support@ekonorthamerica.com and provide:

Your order number;

Your tracking number;

A brief description of the issue.

We will review the shipment status and, where necessary, work with the carrier to investigate the package.

If a package is confirmed as lost in transit while under the carrier’s control, EKO will work with the carrier to resolve the issue. Depending on the circumstances, the resolution may include:

A replacement shipment; or

A refund to the original payment method.

If tracking shows that a package was delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and available carrier information before contacting us.

Damaged Shipments

If your order arrives damaged, please contact us at support@ekonorthamerica.com as soon as possible.

Please provide:

Your order number

A description of the issue

Clear photos or video showing the damage

Photos of the shipping carton and packaging, where available

We will review the information provided and determine the appropriate resolution under our Return & Refund Policy. Shipping damage claims are handled by our after-sales support team.